The Odyssey Service Standard
- Our first priority is our patients and their families.
- All patients are admitted, with a physician order, within 3 hours, 24 hours a day, 7 days a week.
- ALL patients are contacted EVERY day.
- We evaluate pain on every visit and call.
- We meet the needs of our customers as they define them by listening and responding accordingly.
- Upon entering and leaving a Long Term Care Facility, our staff informs management of their presence.
- Complaints are responded to the same day or within 24 hours.
- We respond positively to customer requests.
- Communication with our customers is in accordance with how they want us to communicate.
- All telephone calls are answered before the 4th ring.
- Incoming calls are not transferred into voice mail, unless requested by the caller.
- No person is on hold longer than 45 seconds.
- All staff responds to customer pages within 15 minutes.
- Y.C.C.O.M.
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